Exchanges and returns

Swap

Do you want to exchange the product or have you received a product incorrectly? Please contact us via the Whatsapp button at the bottom left of the website or via our contact form.

Return
That's no problem! You can register the return by clicking here!

Conditions
It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €5 per package, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, you can contact us at info@croom-sanitair.nl We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this reduction in the value of the product to you. So treat the product with care and ensure that it is properly packaged when returned.